Search Website
Frequently Asked Questions
Alert WesternU is Western University's emergency mass notification and crisis communication system.
Ensuring the safety of students, faculty and staff during an emergency is critical
Alert WesternU powered by Alertable, is Western's emergency mass notification system. All Western and affiliate faculty, staff and students with a current Western email address are automatically enrolled in the notification system.
Alert WesternU delivers alerts and updates that can save lives and prevent injury. This system is just one part of the university's emergency management plan. In the event of an emergency, Western Special Constable Service will issue emergency mass notification to the Western campus community using this service.
Users can also configure their Alert Western account and add additional contact methods and receive messages through the Alertable app
Alert WesternU issues important safety messages in the event of a community-wide emergency to the entire Western campus.
You can expect to be notified in the event of an imminent danger, campus evacuation or closure, weather emergencies (tornado), or critical university status updates.
Campus Safety and Emergency Services recognized the need for an improved emergency communications strategy for Western. Western now has centralized and coordinated access to the entire campus community in the event of an emergency.
Please see the following page for more information:
The Alertable app is a mass notification tool that provides timely, accurate information directly to your smartphone or tablet, ensuring clear and effective communication when it matters most.
If you’d like to receive Alert WesternU notifications to your phone, you can download the Alertable app to receive emergency communications.
If you used the former OnSolve app to receive Alert WesternU notifications, you will need to download the Alertable app to continue receiving emergency communications.
Sharing your location in the Alertable mobile app acts like a beacon during emergencies letting Alert WesternU, managed by Western Campus Safety & Emergency Services, to isolate your location for specific geo-fenced alerts such as on-campus only messages. Neither Alert WesternU or Alertable track, or record, your location outside an emergency.
Yes. Alertable stores the following information: First name; Last name; Western email address; and whatever other information you provide, in an encrypted state. Third parties will never be granted access to the solution or client data.
No. Anyone with a Western email address, including Ivey Business School and the affiliates, will receive critical campus community safety messages.
When Alert WesternU is activated, the system will make several attempts to reach your registered contacts. Western does not assume legal responsibility for technical difficulties which may result in notification failures. Please ensure you are running the most current version of the Alertable mobile app.
Contact alerthelp@uwo.ca to make arrangement for accommodations.