Frequently Asked Questions

What is Alert WesternU?

Alert WesternU is Western University’s emergency mass notification system.

How do I customize my Alert WesternU account?

All Western students, faculty and staff with a current UWO.ca email address, including the affiliates, will automatically be subscribed to the system and receive email notifications. See alert.westernu.ca for information on how to add up to three mobile numbers and two additional email addresses to your account.

Can my parents subscribe to Alert WesternU?

Yes, you can them to your account. Anyone with an Alert WesternU account add up to five additional contact methods. These contacts can be parents, spouses or family members and/or anyone else. The primary purpose of this service is to notify the people on campus as quickly as possible when an emergency occurs. You choose the order.

When will I start receiving alerts?

As of September 1, 2018 and only in the event of a campus-wide emergency.

When will the system be tested?

Three times annually: the first Wednesday in October; the last Wednesday in January; and Wednesday in Emergency Preparedness Week in May.

Who is Everbridge?

Everbridge (www.everbridge.com) is a leading provider of critical communication solutions used by many governments and higher education organizations. Western selected Everbridge after a competitive acquisition process.

Is the data stored in Everbridge safe?

Yes. Everbridge stores the following information: First name; Last name; UWO email address; and whatever other information you provide, in an encrypted state. Third parties will never be granted access to the solution or client data. The Canadian data centre is not replicated to the United States

Can I opt-out of receiving emergency notifications?

No. Anyone with a UWO.ca email address will receive critical campus community safety messages. On September 1, 2018 you can add up to three mobile numbers and two additional email addresses to your account.

How does Alert WesternU work?

Alert WesternU issues important safety messages in the event of a community-wide emergency to the entire Western campus – simultaneously. 

When will I receive Alert WesternU notification?

You can expect to be notified in the event of an imminent danger, campus evacuation or closure, weather emergencies (tornado), or university status updates due to weather.

Why does Western need an emergency notification system like Alert WesternU?

Campus Community Police Service, Communications and Public Affairs and Western Technology Services recognized the need for an improved emergency communications strategy for Western. Western now has centralized and coordinated access to the entire campus community in the event of an emergency.

What can I do if I am visually or hearing impaired?

Contact alerthelp@westernu.ca to make arrangement for accommodations.

If an emergency notification is sent out, is there a guarantee I will receive it?

When Alert WesternU is activated, the system will make several attempts to reach registered contact. Western do not assume legal responsibility for technical difficulties which may result in notification failures.

Who can I contact for more information?

For more information about Alert WesternU please contact alerthelp@westernu.ca